HealthArc Vs. Prevounce: Which One To Choose?

Want to improve patient care and boost reimbursements for your healthcare practice? With remote care becoming more prominent among healthcare providers aiming to deliver quality care to patients in the comfort of their homes, choosing the right remote patient monitoring system has become more important than ever before.

Two popular remote patient monitoring companies that are preferred by the top healthcare providers are HealthArc and Prevounce. Though both of them play a significant role in making remote care accessible, they differ a lot in the terms of features and functionality. In this blog, we’ll discuss some key differences between the two platforms in terms of the programs they offer, customer support, platform features, device compatibility, and EHR integration among others.

• Programs Supported

HealthArc

• Remote Patient Monitoring (RPM)
• Chronic Care Management (CCM)
• Transitional Care Management (TCM)
• Principal Care Management (PCM)
• Remote Therapeutic Monitoring (RTM)

HealthArc’s Unified Care Management platform offers support for a wide range of remote care programs including RPM, CCM, RTM, PCM, and TCM.  It is a comprehensive healthcare platform providing a great range of features designed to improve healthcare delivery and patient outcomes, including electronic health records (EHR), billing, and patient engagement.

Some of the key functionalities it offers include, SDoH enabled care plans, HIPAA compliant SMS, mobile access, patient education, progress tracking, self-management, program dashboard, data import/export, practice management, billing and  device integration with the likes of  Dexcoms, FreeStyle Libres, BodyTrace,  and many more.

Prevounce

• Remote Patient Monitoring
• Chronic Care Management

In comparison to HealthArc, Prevounce offers support for Remote Patient Monitoring (RPM) and Chronic Care Management (CCM) programs only. Prevounce is a preventive healthcare platform that focuses on wellness and preventive care services, such as care assessments, wellness programs, patient education, billing and coding, and telehealth services. It helps healthcare providers deliver preventive care services to their patients and improve overall health outcomes. Healthcare providers specifically focusing on preventive care services may find Prevounce to be a better fit.

• Customer Support

HealthArc

• Email Support
• Phone Support
• Dedicated Account Manager
• Response Time < 15 minutes

HealthArc provides dedicated account managers who respond in less than 15 minutes, offering quick and personalized support to users. This faster response time may result in higher user satisfaction and smoother implementation of the platform. HealthArc offers patient engagement tools such as secure messaging, audio calls, video conference, appointment reminders, and educational materials, allowing healthcare providers to communicate with their patients effectively.

Prevounce

• Email Support
• Phone Support
• Response Time: 48-72 hours (about 3 days)

In contrast, Prevounce’s customer support has a response time of 48-72 hours, which is almost 3 working days, which may lead to delays in addressing user issues or concerns. Prevounce offers patient communication tools, such as patient education material, wellness programs, and telehealth services, all of which are designed to help healthcare providers communicate with their patients and encourage them to take an active role in their health.

• Unified Platform

HealthArc: RPM, CCM, RTM, PCM, TCM- All under one roof

HealthArc offers a unified platform that combines various care management programs and features into one seamless interface. It offers a wide range of features designed to improve healthcare delivery and patient outcomes, including electronic health records (EHR), billing, and patient engagement. It allows healthcare providers to streamline their care services to deliver quality care to the patients. HealthArc’s unified platform can streamline workflows and improve efficiency for healthcare providers.

Prevounce: Only RPM and CCM

Prevounce, on the other hand, does not offer a unified platform, which may require users to navigate multiple interfaces or systems for specific remote care needs.

• Device Agnostic with Integration with CGMs

HealthArc: Yes

HealthArc is device agnostic and integrates with a wide range of remote patient monitoring cellular devices and continuous glucose monitors (CGMs) such as Dexcom and Freestyle Libre 2. This compatibility allows for flexibility and customization in choosing monitoring devices that best suit the needs of patients.

Prevounce: No

Prevounce does not support CGM integration and is not fully device agnostic, limiting options for monitoring devices and potentially excluding patients who use specific devices.

• Optional Mobile App for Patients

HealthArc: Available on Android and OS

HealthArc offers an optional mobile app for patients, providing them with a convenient way to access their health data, communicate with healthcare providers, and engage in self-care activities. The mobile app may enhance patient engagement and adherence to care plans.

Prevounce: No

On the other hand, Prevounce does not offer a mobile app for patients, potentially missing out on the benefits of mobile health technology in improving patient outcomes. This makes it hard for patients and healthcare providers to access their platform from mobile devices.

• AI Assistance Including Medical Scribe

HealthArc: Yes

HealthArc incorporates artificial intelligence (AI) assistance, including a medical scribe feature, to automate documentation tasks, streamline workflows, and reduce administrative burden on healthcare providers. This AI integration may improve efficiency and accuracy in care management processes and automate patient records

Prevounce: No

Prevounce does not offer AI assistance, which may result in manual documentation tasks and potentially higher workload for healthcare providers.

• Soc2 Compliance

HealthArc: Yes

HealthArc is Soc2 compliant platform, demonstrating adherence to high standards of security, confidentiality, and privacy in handling patient data. Soc2 compliance provides assurance to users that their data is protected and secure. HealthArc includes patient engagement tools such as secure messaging, audio calls, video conference, appointment reminders, and educational materials, allowing healthcare providers to communicate with their patients effectively.

Prevounce: No

Prevounce, on the other hand, is not SOC2 compliant, which may raise concerns regarding data security and compliance with regulatory requirements.

• EHR Integration

HealthArc: Integrates With 20+ EHRs

HealthArc can integrate with over 20 electronic health record (EHR) systems across the country, enabling seamless data exchange and interoperability between the platform and various EHRs. This integration can enhance data sharing, care coordination, and decision-making for healthcare providers. HealthArc focuses on improving patient outcomes and streamlining healthcare processes with robust integration capabilities. Our integration functionality is designed to enhance interoperability and facilitate data synchronization, allowing healthcare providers to connect with various systems and share information seamlessly.

One of the key features of HealthArc is its support for industry standards like FHIR (Fast Healthcare Interoperability Resources) and HL7 (Health Level 7). This flexibility allows healthcare organizations to connect with other systems and share data without manual intervention.

Prevounce: Integrates With 2 EHRs

In comparison, Prevounce can integrate with only two EHR systems, potentially limiting the ability of users to access and share patient information across different platforms. Being a cloud-based EHR system, Prevounce is designed to improve patient communication and offers seamless integration with various healthcare systems. This allows healthcare providers to access patient information from different sources in a single dashboard, reducing the risk of errors and improving the quality of care.

One of its key features are customizable integration capabilities that can be tailored to meet the EHR system specifications for healthcare providers, ensuring the platform is aligned with their existing workflows and processes.

Which Remote Care Platform Is Best For You?

HealthArc and Prevounce offers remote care service programs with distinct differences in terms of program offerings, customer support, platform features, device compatibility, optional mobile apps, AI assistance, compliance, and EHR integration.

HealthArc’s comprehensive programs, prompt customer support, unified platform, device agnostic approach, compliance, and extensive EHR integration may provide users with a more robust and user-friendly care management solution compared to Prevounce.

However, providers should consider the specific features and functionality of each platform to determine which one best fits their needs.

Streamline Your Remote Care Goals With HealthArc’s Advanced Care Management Platform

HealthArc’s all-in-one Remote Patient Monitoring platform helps practices connect to their patients, optimize reimbursement, and minimize documentation with increased clinical efficiency. HealthArc’s HIPAA-compliant software ensures you are adhering to the policies and organized for accurate billing.

HealthArc replaces catch-all documents with editable care plan templates featuring checkboxes, allowing practitioners to quickly choose the most relevant goals, barriers  symptoms, allergies, medication, preventive care, and self-management goals for each patient and having a system in place to ensure success of a remote care program.

Communicate with patients via audio, video calls, SMS, make SDoH enabled care plans available to the patient 24/7, refill prescriptions, review diagnostics, and make referrals using HealthArc. An automatic time tracker ensures that time spent on every patient activity/ communication is documented and allocated to the patient.

To find out how our digital health platform can help you achieve your healthcare practice goals, schedule a free demo or give us a call at +201 885 5571.